Staff at a family-run ice-cream company which has become a Lancashire institution love their work, their bosses and even their customers
Staff at an historic ice cream parlour all feel like they are part of the family.
Frederick’s Ice Cream has a flagship parlour in Bolton Road, Chorley, and other shops around the North West.
And workers say they love being involved with the popular business.
Partner Donna Townson has been part of the company for 30 years, and says she enjoys the variety of the job.
She says: “We manufacture ice cream, and we also sell it to local shops and businesses, restaurants, sweet shops, parks – we deliver throughout the North West.
“We also run four of our own ice cream shops.
“We are third generation, it was my grandparents who set it up – Matthew, Frederick and Amelia Massa.
“My mum and dad still work here and now I am one of the partners.”
She says she works in the office, and also runs the shops with her brother and sister.
Donna says: “I enjoy the different things that come up like the different challenges.
“I like working with all the young people we employ, I find that interesting and enriching and being part of the family business.
“The flexibility is good with that as well.”
She says the Bolton Road site has been going since 1936, and says the team constantly works to come up with new flavours.
She says: “We come up with the flavours together, or with customers’ suggestions, and we try to tag on to trends.
“We did Frozen, we did a couple of flavours for that, we’ve done Harry Potter in the past and we do seasonal specials as well like Christmas pudding.
“My favourite is cookies and cream with Oreo biscuits.”
Lucy Parkinson, 21, has worked at Frederick’s for seven years.
The senior sales assistant says: “It’s a local family-run business and we’re basically an extended member of that family.
“It’s not like a normal office job.
“I’ve been here for seven years and I’ve made a lot of friends.
“I prepare and deliver the food to the customers and also provide customer service.
“I sometimes deal with the kids’ birthday parties and doing the cakes and things like that.
“You have set customers and you can really build relationships with them so it’s not like your normal nine to five.”