Care home failing to meet standards

Inspection: Highgrove House in Highfield Road North, Chorley
Inspection: Highgrove House in Highfield Road North, Chorley

A care home which failed to meet more than half of the required standards at a recent inspection by the health watchdog has been ordered to make improvements.

Highgrove House in Chorley failed four out of the six areas it was inspected on by the Care Quality Commission in April, including the care and welfare of people in the home, management of medicines and assessing and monitoring the quality of service.

The home was bought by Unity Homes last year, and the company said it is making improvements and has made changes to management.

Inspectors raised particular concern about a resident whose weight had “dropped considerably.”

The report said: “Daily records showed the individual’s appetite was also poor. Documents evidenced that no action to support the person’s changing needs was taken for 19 days. The provider should review processes to ensure such risks do not recur.”

In the CQC’s 24-page report published in May inspectors also highlighted that:

•Care planning and risk assessment were poor and inconsistent.

•Medication risk assessments were not in place and medication was disposed of in an unsafe way

•At the time of the inspection it was unclear who was in charge of the day-to-day running because the registered manager was on sick leave and the acting manager was on leave

•There were no fire risk assessments in all the records we reviewed.

The inspectors also noted the majority of staff told them there was conflict within the care team. The provider informed the CQC actions were being put in place to manage this.

The home met standards in staffing and co-operating with other providers.

Jagjit Sandher, operations director for Unity Homes, which runs the home, said: “Unity Homes purchased Highgrove House in September last year, and at the time the home was struggling with several issues that the Care Quality Commission were aware of. Unity Homes has implemented changes to the management of the home and we are committed to ensure the Home is fully compliant.

“As a care group with over 20 years of experience we are dedicated to providing a high standard of care and are committed to our continuing programme of improvements at Highgrove House.”