A care home set to close was judged to be “inadequate” in a report by inspectors.
As reported last week, relatives of residents at Lake View Nursing Home, in Withnell, have been given 28 days to find new accommodation.
Police said they were contacted on January 9 with concerns for the safety of a resident and Lancashire County Council said they were “supporting an investigation into the alleged mistreatment of a number of residents”.
The Care Quality Commission (CQC) yesterday published a report from an inspection on October 2.
Inspectors found several areas where improvements were needed and a failure to address issues highlighted after an inspection in July 2014.
Debbie Westhead, from the CQC, said they were now considering taking enforcement action against the home.
She said: “We found that the care provided at Lake View Nursing Home fell significantly short of what we – and the people who live there – should have been able to expect.
“People deserve to be cared for in services which are safe, effective, caring, responsive to their needs, and well led.
“Since our visit in October we have returned to inspect the home and found continued failings. ”
Concerns included: residents not always receiving consistent support and care because of a high reliance on agency staff; poor medicines management; records of people’s fluid and nutritional intake not always completed accurately; residents not enabled to make or participate in making decisions about their own care; and shortfalls in the complaints process and governance system.
And while notifications had been sent to the CQC about allegations of abuse, the inspectors could see no evidence of the investigation that had taken place.
A spokesman for Embrace, which runs the home, said: “We take feedback from the CQC extremely seriously and for some time we have been working hard to improve standards at the home.
“Despite increased investment and senior management working closely with the council and the CQC, we have not seen the improvements needed. For this reason we have taken the very difficult decision to close the home.”
He added that they were working closely with residents, family members, the CQC and the council to find new homes for residents.
The CQC carried out another inspection earlier this month, but that report has not yet been published.
It has emerged that a video, thought to be filmed on a hidden camera, has been given to the CQC by a relative. Its content has not been revealed and an Embrace spokesman said they had not yet viewed it.
The video has been given to the police and a spokesman said they were working to establish if there will be a criminal investigation.
A spokesman for Embrace said last week that five members of staff had been suspended “following feedback from the CQC”, but declined to provide more information.
A spokesman for Chorley and South Ribble Clinical Commissioning Group said they were working to relocate residents as quickly as possible.