Chorley railway worker gets top award

Service: Kathryn O'Brien
Service: Kathryn O'Brien

A railway customer services chief has been honoured for her services to passenger transport.

Kathryn O’Brien, from train operator First TransPennine Express, was recognised at the recent Chartered Institute of Logistics and Transport Annual awards.

Chorley-based Kathryn, who has 23 years’ experience working on the railway, scooped the award for Services to the Industry in Passenger Transport.

Judges were impressed with her record of improving service, empathising with and involving customers and stakeholders in decision-making, and driving business improvement.

Kathryn has held a variety of roles on the railway from managing stations to leading teams of conductors and drivers, through to taking overall responsibility for rail in the Lancashire and Cumbria areas.

When Kathryn joined FTPE in 2012, she was appointed as Head of Franchise Development and was tasked with leading the communications, customer relations and stakeholder engagement teams for the 2014 delivery of new trains and timetables.

She is well respected for her community rail work.

Kathryn has been instrumental in developments for the Ribble Valley Rail and Lakes Line Rail Users groups, and has secured external funding for station developments at Buckshaw Parkway, Workington and Accrington.

Kathryn was the driving force for the business case in support of the electrification of the Windermere branch line.

On picking up the award, 
Kathryn said: “I’m absolutely thrilled and humbled to receive this recognition.

“I have been involved in so much in my career and can honestly say I have truly loved every moment working on the railway.”