Insurance company from Chorley fined £70,000 for making more than 55,000 unsolicited calls

An insurance company from Chorley have been fined an eye-watering £70,000 for illegally making nuisance telephone calls - with one man contacted 19 times despite letting them know he wasn't interested.

Friday, 29th June 2018, 1:58 pm
Updated Wednesday, 4th July 2018, 6:12 pm
Chorley Business and Technology Centre, where Our Vault Ltd are based (Image: Google).

Our Vault Ltd, based at the Chorley Business and Technology Centre in Euxton Lane, between Euxton and Buckshaw Village, was fined the huge sum of money for making 55,534 unsolicited marketing calls to people who had registered with the Telephone Preference Service (TPS) and had not consented to being contacted by the company.

The company was fined the sum by The Information Commissioner’s Office (ICO), a non-departmental public body that upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

The ICO said: "Despite claiming that all their personal data was checked against the register, the investigation found that Our Vault have never held or requested a TPS licence. The calls were designed to sell the financial products of a sister company - ST&R Limited – under the guise of market research."

ICO Head of Enforcement, Steve Eckersley, said: "Our Vault Ltd made more than 55,500 direct marketing calls to people who had made clear that they did not want to receive them.

This is unacceptable and it is against the law. In one instance, a gentleman was contacted 19 times, despite letting them know he wasn’t interested.

“We continue to target the companies and individuals responsible and hold them to account, but we can’t crack down on these organisations without the public’s help. I’d urge anyone who has been targeted by nuisance calls, emails or texts, to report them to the ICO.”