‘Customers Come First’ earns 98% satisfaction and two five star ratings for Miller Homes North West

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Two new surveys reveal that Miller Homes North West has achieved impressively high levels of customer satisfaction.

The latest annual customer survey from the House Builders Federation gives Miller Homes two five star ratings, while the company’s own independently commission survey for last year shows that 98% would recommend Miller Homes to their best friend.

The HBF star ratings are for the quality of Miller homes and the fact that 9 out of 10 people say they would recommend Miller Homes to a friend.

In the HBF survey, 86% of homebuyers said they were very or fairly happy with the service they received during the buying process.

Miller Homes is one of just 13 national house builders awarded five stars in both categories.

In Miller’s own annual customer survey buyers were asked about overall satisfaction with their new home, asked to rate Miller Homes on feedback, any problems encountered when moving in, and whether they felt valued as a customer.

In all categories Miller was highly rated during all four quarters of 2011.

The survey showed 98% of new home buyers would recommend Miller Homes North West to a friend, with an average of 93% feeling they were a valued and special customer.

Michaela Lancaster, Sales and Marketing Director for Miller Homes North West, said: “The fact that we have scored so highly for customer satisfaction is a reflection of the superb work put in by all Miller Homes North West team in making sure that the customer is the centre of their attention and is well informed on their options and the build programme of their new home.

“With 98% saying they would recommend us to a friend and 93% feeling valued and special, together with two five star ratings from the HBF, these results are a fantastic boost to our team, as well as an assurance to customers that we will make sure their home buying experience is second to none.

“We are not resting on our laurels though, our aim is to gain 100% across the board.”

In 1999 Miller Homes was the first house builder to publish independently commissioned customer satisfaction surveys results.

The latest survey is available for all to see on its website.

The HBF annual customer satisfaction survey is now in its seventh year.

100% Desirable…

Miller Homes developments at Birkacre Park in Chorley and Whittle-le-Park in Buckshaw Village offer two of the most attractive new residential locations in the area.

Located in a beautiful setting next to the Yarrow Country Park, Miller Homes’ Birkacre Park has new releases of 3 or 4 bedroom family homes available with prices from £149,950.

The new residential location of Whittle-le-Park in Buckshaw Village offers a choice property to suit all.

For first time buyers or down-sizers there are luxury 2 bed apartments with en-suite and private courtyard parking priced from £99,950.

For couples and families house hunting there are 3, 4, and 5 bedroom houses in the price range from £169,950 to £289,950. All the properties are built to award winning standards, by the NHBC Supreme Award winning site manager Bill Hughes, feature a high standard specification and specific plots are offered with purchasing options.

Moving made easy…

FirstBuy - Miller Homes has joined forces with the Government to help first time buyers and people who need a bit of financial help to buy a new home.

Buyers that qualify for FirstBuy will be offered an equity loan up to a maximum of 20% of the purchase price [based on the open market value].

This means a home buyer could only need to fund the balance of the purchase price [as little as 80%] by means of a conventional mortgage [from a qualifying lending institution]. Savings and a deposit will be required.

Home Exchange...

To help people move up to a new Miller Home there is its Home Exchange scheme.

This allows a home buyer to trade their old property whether it is worth more, the same or less than the Miller home they wish to buy – it’s ideal for down sizing to a luxury apartment and releasing equity tied up in bricks and mortar!

Deposit Match...

This is a scheme that will enable people who have begun saving for a deposit to double whatever they have saved up to 5% of the price, when purchasing a property from Miller Homes.

For more details visit the Birkacre Park marketing suite located off Lower Burgh Way, Chorley PR7 3TA. [Phone 0800 840 8525], or Whittle-le-Park marketing suite is located in Buckshaw Village PR7 7ES.

[Phone 0800 840 8524]. They are open Thursday to Monday 10.30am to 5.30pm. Website www.millerhomes.co.uk